Privacy policy

Privacy Policy Rovala Coffee

Version: April 2025

At Rovala Coffee we highly value the privacy of our customers. In this privacy policy we explain which personal data we collect, why we do so, and how we protect this data. This policy applies to all services, products, and communication of Rovala Coffee.

1. Who is responsible for your data?

Rovala Coffee
Muntsingel 40
6075 GV Herkenbosch
Netherlands
T: 0475-245009
Chamber of Commerce number: Starting out as individual, to be added later.
VAT number: To be added later

2. Which personal data do we collect?

When you place an order or contact us, we may process the following data:

  • First and last name
  • Address details
  • Email address
  • Phone number
  • Payment details
  • Order history
  • IP address
  • Information about your use of our website (via cookies)

3. Why do we collect this data?

We use your data to:

  • Process and deliver orders
  • Keep you informed about your order
  • Provide customer service
  • Comply with legal obligations (such as record keeping)
  • Contact you with targeted offers or news (only with your explicit consent)

4. Legal grounds for processing

We only process your personal data when permitted under the GDPR (General Data Protection Regulation). The most common legal grounds are:

  • Your consent
  • Performance of a contract
  • Legal obligation
  • Legitimate interest (such as marketing or fraud prevention)

5. Retention period

We do not keep your data longer than necessary. In general we apply:

  • Invoice and order data: 7 years (legal tax retention period)
  • Contact details: as long as necessary for the customer relationship or customer service
  • Marketing data: until you unsubscribe

6. Sharing with third parties

Rovala Coffee never sells your data to third parties. We only share data with:

  • Payment services (such as Mollie, PayPal)
  • Delivery services (such as PostNL, DHL)
  • Hosting providers or IT service providers
  • Accountant or bookkeeping office
  • Authorities when legally required

With parties that process your data on our behalf, we sign data processing agreements.

7. Your rights

As a customer you have the right to:

  • Access your personal data
  • Correct or delete data
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent (if processing is based on consent)

You can send a request to: info@rovalakoffie.nl. We will respond within 30 days.

8. Cookies

Our website uses cookies. These are small text files placed on your device to make the website function properly and to improve your user experience. You can change your cookie settings at any time via your browser.

9. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, or disclosure. This includes secure connections (SSL), access restrictions, and regular backups.

10. Complaints

If you have a complaint about the processing of your data, we are happy to help. You can also submit a complaint to the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

11. Changes

We may update this privacy policy from time to time. We recommend consulting this policy regularly. For major changes you will be informed by email or via the website.